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Some people make decisions by intuition rather than by using decision making software support. They don't consider all the options, and so the outcomes are not always successful. Time and money are wasted because the best solution was not chosen first time, rework is need and opportunity can be also lost. For example,
Problems and opportunities are usually complex and difficult. You usually need to take account of many factors to make the best decision and it is difficult if not impossible to carry all those factors in your head.
Any entrepreneur, business owner, departmental manager, administrator, engineer, scientist, sales or marketing executive, product or service executive, healthcare professional, continuous improvement specialist, or quality improvement executive or safety or risk manager.
Decision making software usually allows you to document your thinking and decision- making in a visually – so you come to rational or best decisions in a structured and organised way
Good software tools allow you to collaborate and share the decision-making process with your colleagues so you end up with better solutions. ‘Two heads or more are better than one’! This importantly also boosts commitment to the selected solution.
There a number of underlying approaches in decision support software. Here is a list
Even when you are using a decision making software tool you need to have an overall methodology
When evaluating an opportunity or solving a problem there is usually an seven-step loop process using a priority matrix approach
1. Identify and define a problem or opportunity or goals not met – write it down
2. Gather the facts, data and information.
3. Analyse and measure the situation – e.g. find causes - ask 5 whys – root cause analysis
4. Generate solutions – brainstorm, or better still ‘brainswarming’ – get all interested parties to write down alone a list of their solutions for consideration so solutions are not pre-judged and eliminated by others
5. Create a basic decision matrix consists of establishing a set of criteria options mapped against potential solutions. See simple example below.
Find out more about decision making - see the following links: